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AFA's Customer Satisfaction Survey In our continuing effort to improve our customer service experience, please rate the customer service you were provided with, whether by phone, email, or in person. It is our goal to make sure your questions are answered and that your experience was a pleasant one. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure that our Web site is user-friendly, accurate, and complete. How did you contact our customer service representative? Telephone Email Fax Mail In person   If you contacted AFA by telephone, did you find the phone system easy to navigate? Yes No If no, please explain:   If you contacted AFA by email, how long did it take to get a reply? Within minutes Within hours Within 24 hours More than one day More than two days Never got a reply   With whom did you speak when you contacted AFA?   What were your reasons for contacting customer service? Place an order Wanted more information on a service Problem with order Other problem:   If you have browsed the AFA website, did you find it easy to use? Yes No If no, please tell us what problems you had with the website: This section pertains to the customer service you received. Please indicate whether you agree or disagree with the following statements: Srongly Disagree Neutral Strongly Agree The customer service rep I spoke to was courteous and friendly The customer service rep I spoke to was knowledgeable about the information I felt like I was treated respectfully I will use AFA again in the future Were all of your questions answered? Yes No   If no, please tell us what you would like more info on, and a Customer Service Representative will respond within 24 hours (please enter your email address at the end of this page):   If you have any other questions or comments, we would love to hear them:   Name (optional): Email address (optional): test

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